FAQ
About the Haori
- What is a Haori?
- A Haori is a traditional Japanese jacket that is part of the kimono. It is akin to a suit jacket paired with a shirt. Easy to pair with a variety of clothes you might already own to give a little more intentionality to your outfit. We think they particularly go well with band collar shirts and roll-neck knitwear, but you can wear them with anything, really.
- How do I best care for my Haori?
- Do not store in direct sunlight for prolong periods of time.
- Hang to air after wearing in a well ventilated environment.
- You do not need to wash your Haori after every wear, the less you wash it the longer it lasts.
Payment
- What currency will I be charged in?
- Prices will be shown in your local currency. As we are based in Singapore, if you are paying with an overseas card, there may be currency conversion charges of your credit card or bank.
- Paynow is available for Singapore customers - select the Paynow option at checkout and we will send you a QR code via email to make payment.
- We will start producing the item when we have received payment.
Shipping
- Where do you ship to?
- We currently provide shipping to these countries:
- United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, United States
- If your country is not in the list, do email us at contact@kiso.cc and we can check out shipping options for you.
- Returns and Exchanges
- We do not accept returns or exchanges currently except for defective products.
- If you’ve received a defective product, please take a photo and email us at contact@kiso.cc and we will get back to you as soon as we can.
- Tax & Duties
- Please note that all taxes and duties are excluded in the final price at the checkout page.
- Customers are responsible for all import taxes and/or customs duties and/or clearance fees levied by the destination country.
About the order
- What is Made to Order (MTO)?
- Made to Order is a system of making the garment only when an order is placed.
- It will take around 2-3 weeks from crafting your order to delivery.
- In certain cases we will stock a small amount of sizes to optimise fabric usage when cutting the garment to do our part for a lower environmental footprint. You might receive your product earlier in such cases.
- When will I receive my order?
- For Pre-Orders: You can expect your delivery around 3 weeks from when you place your order. As each piece is carefully crafted, which we then meticulously check to ensure it's made to the right standard, do give us some time to bring you the best Haori.
- I’ve submitted my order but I made a mistake! What should I do?
- Don’t worry, contact us at contact@kiso.cc! We would try our best to rectify it for you.
Others
- Do you have a physical store?
- Not yet but we hope to take part in pop-up markets in the near future! Follow us on @kiso.ccc for updates on when that is happening!